Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of uraten.ai and its related features (the "Service"). The Service is operated by an individual based in the Czech Republic ("URATEN," "we," "us," or "our").

By accessing or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you must not use the Service. These Terms form a legally binding agreement between you and URATEN.

By using the Service, you acknowledge that you have read and understood these Terms, that the Service is informational and entertainment content rather than professional advice, and that decisions based on its output are made at your own risk. Nothing in these Terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

Capitalised terms not defined here have the meanings given in the Privacy Policy.

2. Eligibility and Wellbeing

2.1 Age and legal capacity

You must be at least 18 years old and have legal capacity to enter into this agreement. You may not use the Service where access or use is prohibited by applicable law.

By using the Service, you represent and warrant that you satisfy these requirements. We may suspend or terminate an account that we reasonably believe belongs to a person under 18, subject to applicable mandatory law.

2.2 Body image and mental health

Facial analysis, aesthetic scoring, and appearance-related content can affect self-esteem, body image, and mental wellbeing. You represent that you are using the Service voluntarily and understand its informational and entertainment nature. You must not use the Service if a qualified professional has advised you to avoid appearance-related analysis or if you know that this type of content is likely to cause or worsen distress.

We do not assess, diagnose, or screen your mental health or vulnerability. You are responsible for deciding whether the Service is appropriate for you. If you experience distress, stop using the Service and seek support from a qualified mental health professional. If you may be in immediate danger or at risk of self-harm, contact local emergency services or a crisis service immediately.

This Section is a material condition of access. It is not intended to exclude liability that cannot lawfully be excluded or to remove protections available under mandatory law.

3. Description of the Service

URATEN provides measurement-led facial analysis from photos selected by the user.

Facial landmark detection runs in your browser using an on-device model. The photos selected for analysis are not uploaded to URATEN's servers.
Your browser sends numerical landmark coordinates and required analysis settings to URATEN for deterministic mathematical calculation. The raw coordinates are processed in memory and are not written to our database.
Free Results can be received without creating an account. They provide selected genuine measurements and the actual count of measurements crossing configured critical thresholds, but do not include an overall score, Potential Score, or the complete report.
Pro expands the experience with the complete report, supported measurements and scores, account-based history, exports, a personalised Improvement Protocol, and an AI consultant, as described at the time of purchase.

All Service output is informational and for entertainment. A score is an interpretation produced by URATEN's configured model. It is not an objective fact about attractiveness, health, worth, or how any person will perceive you.

3.1 Improvement Protocol

Eligible Pro users may optionally answer a questionnaire to create an Improvement Protocol. Protocol actions are selected deterministically from a fixed, server-owned catalog using available analysis results and questionnaire answers. The Protocol may contain phased actions and progress tracking. The Protocol itself is not generated by a language model.

The Protocol is a discussion guide. It is not a diagnosis, prescription, treatment plan, assessment of candidacy, or personalised medical recommendation.

3.2 AI consultant

The paid AI consultant uses a third-party generative AI service to answer questions about currently available Protocol context. It is separate from the deterministic scoring and Protocol-generation systems. Section 7 contains additional terms for this feature.

3.3 Methodology and regulatory status

The analysis uses photogrammetric and anthropometric measurement conventions. This does not establish clinical validity, diagnostic capability, medical efficacy, regulatory clearance, or universal applicability. The Service has not been assessed, approved, or certified by a medical or health regulator.

3.4 Input quality and landmark accuracy

Results depend on photo quality, pose, perspective, analysis settings, and the accuracy of the final reviewed landmark positions. Automated detection and user adjustments can be incorrect. Lighting, angle, lens distortion, occlusion, image quality, or inaccurate placement can produce inaccurate measurements and scores.

You are responsible for reviewing the displayed landmarks and instructions before submission. We do not warrant that automated landmarks, user-adjusted landmarks, or resulting calculations are accurate.

3.5 Changes, beta features, and availability

We may add, modify, limit, suspend, or discontinue features at any time, with or without notice, to the maximum extent permitted by law. Where applicable law requires notice, continued supply, a remedy, or another protection, we will comply with that law.

Features labelled "beta," "experimental," "preview," or similar may be incomplete, inaccurate, unstable, or withdrawn. They are provided as available and at your risk, subject to rights that cannot lawfully be excluded.

4. Accounts and Authentication

Some features require an account. Standard accounts use passwordless email authentication. The same email flow may create a new account or sign in to an existing one.

Checkout initiated while signed out may create a temporary, browser-bound account so that a purchase can be securely linked and reconciled. A genuinely new temporary account may be converted after successful payment. Access to an existing account requires verified authentication. A Checkout Session ID, payment receipt, or matching email address is not by itself proof of account ownership.

You are responsible for maintaining control of your email account, devices, authentication sessions, and account activity. Notify us promptly at [email protected] if you suspect unauthorised access. You must not create an account for another person, impersonate anyone, provide materially false identity information, or access an account you do not own.

To the maximum extent permitted by law, we may refuse or restrict registration for eligibility, security, fraud-prevention, abuse, legal-compliance, payment-risk, or Service-integrity reasons.

4.1 Electronic communications

You agree that we may communicate electronically for authentication, security, transactions, subscriptions, support, and legally required notices. Electronic records and communications satisfy writing requirements to the extent permitted by applicable law. This does not authorise marketing communications where separate consent is required.

5. Plans, Subscriptions, and Payments

5.1 Free Results

Free Results require no account and provide selected real measurements and the actual count of measurements crossing configured critical thresholds. Pro expands this with the overall score, Potential Score, complete measurement report, detailed findings, Protocol, consultant, full access to saved history, and exports. The exact division between Free and Pro is shown in the Service and may change for future use, subject to applicable law.

5.2 Recurring Pro subscription

Pro is offered as a recurring subscription. The price, currency, taxes, billing interval, renewal terms, and included features are shown before purchase and in Stripe Checkout. By subscribing, you authorise Stripe to charge the disclosed amount, including applicable taxes, at the stated interval until the subscription is cancelled or otherwise ends.

We may change prices or plan features for future billing periods. Any change affecting an existing subscription will apply only as permitted by law and after any notice or consent required by law. A change does not authorise a charge different from the amount properly disclosed for the applicable transaction.

5.3 Payment processing

Stripe processes Checkout, payment instruments, invoices, recurring charges, refunds, and the billing portal. Your contract for the Service is with URATEN, not Stripe. We do not receive or store full payment-card details.

You must provide accurate billing information and are responsible for charges, taxes, and fees properly incurred through your account. Payment-processing issues may also be governed by Stripe's terms and privacy notice. Contact [email protected] about a URATEN billing dispute before initiating a chargeback where practicable. This request does not limit mandatory chargeback or consumer rights.

5.4 Purchase identity and entitlement

A signed-in purchase attaches to the authenticated account. A signed-out purchase may use a temporary account and browser-bound Checkout record. If the purchase email belongs to an existing account, verified authentication may be required before access is granted.

We do not transfer, duplicate, replace, or infer ownership of a paid entitlement solely from a Checkout identifier or email match. Conflicting identity evidence may be held for manual review. If a duplicate paid Checkout is confirmed, we may cancel and refund only the duplicate transaction while preserving the original subscription and entitlement.

5.5 Refund policy

Except where mandatory law provides otherwise, subscription charges are final and non-refundable after paid features have been accessed or used. As a voluntary policy, we offer a full refund of an initial purchase requested within 14 days if no paid feature has been accessed or used after purchase.

Paid use includes receiving or recovering an unlocked report, accessing paid analysis fields or paid history, generating or viewing a Protocol, using the AI consultant, or creating a paid export. Generating or viewing Free Results before purchase does not by itself count as paid use.

We may also issue refunds or credits at our discretion for confirmed duplicate charges, payment-processing errors, or a verified inability to access paid features caused by URATEN. Except where law requires otherwise, we do not provide prorated refunds or credits for cancellation, downgrade, unused time, or renewal periods. Voluntary refunds may be refused in cases of fraud, abuse, chargeback misuse, or material breach, without limiting mandatory rights.

To request a refund, contact [email protected] and identify the account and transaction without sending full card details.

5.6 Consumer withdrawal rights

If you are a consumer, applicable law may provide a right to withdraw from an initial online purchase within 14 days. To exercise that right, send a clear withdrawal statement to [email protected] before the applicable deadline. You may use the following wording, but it is not mandatory:

I withdraw from my URATEN Pro purchase made on [date] for the account email [email].

Where the law permits a withdrawal right to be limited or lost after the consumer expressly requests immediate performance and acknowledges the legal consequence, URATEN will rely on that exception only if the legally required information, request, acknowledgment, and confirmation were actually obtained and recorded. Nothing in these Terms creates or records such a waiver by itself.

This Section does not limit any mandatory withdrawal, conformity, refund, or remedy right.

5.7 Renewal, cancellation, and failed payment

Subscriptions renew automatically until cancelled. You can manage or cancel through the billing portal made available in Settings. The effective time of cancellation is the time shown in the portal or cancellation confirmation. When cancellation is scheduled for the end of a billing period, Pro access ordinarily continues until that period ends. Access can end earlier if the subscription ends, is refunded, is disputed, is paused, or otherwise ceases to confer entitlement.

Cancellation or downgrade does not delete your account or saved data. Data handling after cancellation is described in the Privacy Policy. Failed or reversed payment may result in suspension or removal of Pro access.

5.8 Pricing and description errors

We may correct pricing, typographical, technical, or Service-description errors. If a correction materially affects a completed purchase, we will provide the notice, cancellation opportunity, refund, or other remedy required by applicable law. We are not required to honour an obvious error where the law does not require us to do so, and the correction itself does not create liability beyond any remedy required by law.

6. Medical, Health, and Aesthetic Disclaimer

6.1 Not professional advice

The Service, including measurements, scores, rankings, findings, Potential Scores, Protocols, and AI responses, does not constitute and must not be treated as:

medical, surgical, pharmaceutical, dermatological, dental, psychiatric, psychological, or other professional advice;
diagnosis, treatment, prescription, monitoring, or prevention of any condition;
an assessment of medical necessity, safety, suitability, or candidacy;
a substitute for an examination and advice from an appropriately qualified and licensed professional;
a clinical or psychological assessment of your physical or mental condition.

6.2 No professional relationship or duty

No doctor-patient, therapist-client, fiduciary, advisory, or other professional relationship is created between you and URATEN. No Service output creates a professional duty of care beyond duties imposed by applicable law.

6.3 References to interventions

The Protocol or AI consultant may refer to procedures, surgery, medication, skincare, hair care, lifestyle changes, products, or other interventions. These are automated informational references. They are not prescriptions, endorsements, referrals, or statements that an intervention is safe, lawful, effective, necessary, or suitable for you.

URATEN does not have a complete medical history, examination, laboratory results, contraindication assessment, allergy record, medication list, psychological assessment, or other information required for professional decision-making. Even if you provide some information, the Service cannot verify that it is accurate or complete.

Before starting, stopping, or changing any treatment, medication, procedure, supplement, skincare routine, or other health-related action, consult an appropriately qualified and licensed professional who can evaluate your circumstances.

6.4 Procedure and treatment risks

Medical, cosmetic, dental, pharmaceutical, and surgical interventions can cause serious physical, psychological, and financial harm. Risks can include infection, scarring, nerve injury, anaesthetic complications, adverse reactions, asymmetry, revision procedures, unsatisfactory outcomes, worsening symptoms, and emotional distress. URATEN does not assume responsibility for an independent professional's advice, products, services, acts, omissions, or outcomes.

6.5 Body image and mental wellbeing

Scores and appearance analysis can be upsetting and may reinforce unhealthy comparison or preoccupation. The Service does not measure personal value. Stop using it if it causes distress or compulsive behaviour. Seek qualified support when appropriate.

6.6 Emergencies and crisis situations

URATEN is not an emergency, crisis, or monitoring service. It does not guarantee that harmful intent, urgent symptoms, or crisis language will be detected. Do not rely on the Service to request or obtain emergency assistance. Contact local emergency services or an appropriate crisis service directly.

6.7 Assumption of risk

To the maximum extent permitted by law, you assume the risks of using or relying on Service output, including physical, psychological, aesthetic, financial, and decision-making risks. This assumption does not apply to liability that cannot lawfully be excluded.

7. Protocol and AI Consultant Terms

7.1 Deterministic Protocol

Protocol actions are selected by fixed server-side rules from a maintained catalog. Selection can use saved measurements and voluntary questionnaire answers. A Protocol can be incomplete, outdated, unsuitable, or based on inaccurate input. It does not determine diagnosis, treatment, dosage, candidacy, expected outcome, or professional standard of care.

Phased availability and progress are Service features, not evidence that an action has become medically appropriate or safer over time.

7.2 AI consultant

The consultant is an artificial intelligence system, not a human, medical professional, therapist, aesthetic professional, or customer-support representative. You are informed that you are interacting with AI. Responses may be inaccurate, incomplete, outdated, inconsistent, inappropriate, offensive, or factually wrong.

The consultant receives only the information described in the Privacy Policy, which can include your messages, recent conversation context, selected analysis results, and available Protocol context. It does not receive your photos or raw landmark coordinates. Anything you choose to write may be processed by URATEN and the AI provider. Do not submit medical records, passwords, payment-card details, government identifiers, confidential third-party information, or sensitive information that is unnecessary for your question.

Consultant responses are generated automatically and are not reviewed, approved, or verified by a human in real time. You must independently verify important information and consult a qualified professional before acting.

7.3 Automated safeguards

The consultant may apply automated instructions intended to limit unsafe content or redirect apparent crisis messages. These controls can fail, misunderstand context, or produce an inadequate response. They are not professional moderation, medical triage, or crisis intervention, and no detection or response is guaranteed.

7.4 Third-party references

The consultant may refer to third-party products, services, professionals, or resources. Such references do not constitute endorsement, verification, referral, sponsorship, or a guarantee of availability, quality, licensing, safety, or suitability. You are responsible for independently evaluating third parties.

8. No Guarantees and Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, RELIABILITY, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

Without limiting the above, we do not warrant that:

measurements, scores, rankings, or findings accurately represent your appearance or how anyone will perceive you;
automatic or user-adjusted landmarks are accurate;
results are comparable across photos, devices, lighting, lenses, poses, or time;
anthropometric references or scoring conventions are current, universal, culturally neutral, medically valid, or applicable to you;
a Protocol action, AI response, product, procedure, or professional will produce any outcome;
a Potential Score predicts a real-world change or attainable result;
the Service will be uninterrupted, error-free, secure, compatible, or free of harmful components;
data loss, unauthorised access, or third-party failure will never occur;
beta or experimental features will operate correctly or remain available.

A Potential Score is a model-based estimate of how the configured scoring system could change if certain measured values moved toward its reference ranges. It is not a prediction, promise, diagnosis, treatment outcome, or sum of action-level gains.

No oral or written information creates a warranty unless expressly stated in these Terms. Disclaimers apply only to the extent permitted by law. Consumers retain mandatory conformity, supply, update, repair, price-reduction, termination, refund, and other rights that cannot be waived, including applicable rights governing digital content and digital services.

9. Facial Data, Questionnaire Data, and Consent

Before facial landmark data is submitted for server-side calculation, the Service presents a separate consent mechanism covering the Terms, Privacy Policy, and facial processing. We record consent metadata for security, compliance, and evidentiary purposes.

Before Protocol questionnaire answers are saved, eligible users are presented with an additional consent step. Questionnaire answers may reveal or imply health-related information.

You represent and warrant that:

every photo selected for analysis depicts you and no other person is the subject of the analysis;
you have the rights and authority needed to process the photo;
the information you submit is yours to provide and is not unlawfully obtained;
you will not use the Service to analyse another person.

You may withdraw consent and request deletion as described in the Privacy Policy. Withdrawal does not affect processing that was lawful before withdrawal and does not require deletion where continued retention is permitted or required by law. Features that depend on withdrawn data may become unavailable.

10. Acceptable Use

You must not:

submit or process a photo of another person;
use Service output to harass, shame, defame, discriminate against, manipulate, threaten, or harm anyone;
present Service output as medical, clinical, professional, or regulator-approved advice;
use the Service if you are under 18 or otherwise ineligible;
impersonate another person, access another account, or misrepresent ownership of an account or payment;
bypass or attempt to bypass payment, entitlement, authentication, rate-limit, location, or security controls;
scrape, crawl, automate, copy, resell, commercially exploit, or create a competing dataset from the Service without written permission;
reverse engineer, decompile, disassemble, discover source code, extract proprietary scoring logic, or circumvent technical measures, except to the limited extent a restriction is prohibited by mandatory law;
probe, disrupt, overload, attack, introduce malicious code into, or obtain unauthorised access to the Service or its providers;
infringe intellectual-property, privacy, publicity, contractual, or other rights;
use the Service for unlawful, fraudulent, deceptive, sanctioned, or abusive purposes;
use the Service commercially without our prior written consent.

We may investigate suspected violations using information lawfully available to us and may restrict or suspend access as described in Section 15. We are not required to monitor all activity or content and do not undertake a general duty to do so.

11. Geographic Restrictions, Sanctions, and Export Controls

The Service is not offered where its provision or use would violate applicable sanctions, export controls, trade restrictions, or other law. You represent that you are not prohibited from receiving the Service and are not acting for a prohibited person or purpose.

Due to specific legal risks concerning face-derived or health-related data, the Service is not offered to residents of Illinois or Washington State. Residents of those states must not use the Service. Deliberately concealing location to evade this restriction is a material breach.

You must not use a VPN, proxy, Tor, false location information, or another method to conceal your location for the purpose of evading a geographic restriction.

To the maximum extent permitted by law, you waive any claim based on the Service's availability in a restricted location where that claim arises from your deliberate concealment or circumvention. This waiver does not affect a right that cannot lawfully be waived.

We do not guarantee that the Service is lawful, appropriate, or available in every location. You are responsible for compliance with laws applicable to you. We may restrict access based on legal, provider, sanctions, or risk requirements, but we do not guarantee that every restricted access attempt will be detected or blocked.

You must not export, re-export, transfer, or use the Service or its technical information in violation of applicable trade-control law.

12. Intellectual Property and User Content

The Service, including its software, scoring logic, designs, interfaces, text, graphics, trademarks, databases, catalogs, and other materials, is owned by URATEN or its licensors and protected by applicable law.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Service for lawful, non-commercial purposes. No rights are granted by implication.

12.1 Photos and submitted content

You retain your rights in photos selected for local processing. Because URATEN does not receive or store those photos, you grant only the limited technical permission needed for the software running on your device to process and display them. No broader licence to the photos is granted.

You retain rights you may have in messages and other content you submit. You grant URATEN and its service providers a worldwide, non-exclusive, royalty-free licence to host, reproduce, transmit, process, adapt, and display that content only as reasonably necessary to operate, secure, support, improve, and comply with law in relation to the Service. This licence ends when the content is deleted, except for retained backups, legal records, or rights that must survive by their nature.

Subject to URATEN's underlying rights and these Terms, you may use your lawfully obtained analysis output for personal, non-commercial purposes. You must not imply endorsement, professional validation, or ownership of URATEN's underlying software, methodology, or branding.

12.2 Feedback

If you provide feedback, ideas, suggestions, or bug reports, you grant URATEN an unrestricted, perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free licence to use, reproduce, modify, publish, commercialise, and incorporate them without attribution, confidentiality obligation, or compensation. Do not provide feedback you are not authorised to license on these terms.

13. Limitation of Liability

13.1 Excluded losses

TO THE MAXIMUM EXTENT PERMITTED BY LAW, URATEN AND ITS OPERATOR, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, DATA, OR EXPECTED SAVINGS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ALSO DISCLAIM LIABILITY FOR DIRECT OR INDIRECT LOSS OR HARM ARISING FROM:

reliance on measurements, scores, findings, Protocol actions, or AI responses;
medical, surgical, pharmaceutical, cosmetic, lifestyle, or financial decisions;
physical injury, health effects, psychological harm, emotional distress, body-image effects, or dissatisfaction with appearance-related output;
third-party products, professionals, procedures, services, or content;
unauthorised account access, security incidents, data loss, or provider failure;
interruption, modification, suspension, or discontinuation of the Service.

13.2 Aggregate cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE GREATER OF:

the amount you actually paid to URATEN during the 12 months before the event giving rise to the claim; or
EUR 50.

The cap applies to all claims in aggregate and not separately to each event or legal theory. The exclusions and cap apply even if a remedy fails of its essential purpose and whether or not a party was advised that a loss was possible.

13.3 Non-excludable liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such liability cannot be limited, or any statutory consumer right or other liability that mandatory law does not permit us to exclude or limit. If a jurisdiction does not permit a particular exclusion or limitation, it applies only to the maximum extent permitted there.

14. Indemnification

To the maximum extent permitted by law, you will indemnify, defend, and hold harmless URATEN and its operator, licensors, and service providers from third-party claims, liabilities, damages, judgments, losses, and reasonable legal costs caused by or arising from:

your unlawful or unauthorised use of the Service;
your material breach of these Terms or representations made in them;
your submission or analysis of another person's photo or data;
your infringement of intellectual-property, privacy, publicity, or other third-party rights;
your malicious interference with the Service or deliberate circumvention of access controls;
a decision or action you take based on Service output, to the extent it causes a third-party claim;
any other third-party claim caused by your conduct in connection with the Service;
content you submit or a material misrepresentation you make.

This obligation applies only to the extent the claim was caused by your conduct and does not apply to the extent caused by our negligence, fraud, wilful misconduct, or breach of law. Consumer indemnification obligations remain subject to mandatory consumer law.

We may assume control of the defence or settlement of an indemnified claim, and you will provide reasonable cooperation at your expense. You must not settle a claim in a manner that admits liability by, imposes an obligation on, or restricts URATEN without our prior written consent. Our control of the defence does not relieve your indemnification obligations.

15. Suspension, Termination, and Account Deletion

You may stop using the Service at any time and may cancel a subscription as described in Section 5. Account deletion can be requested at [email protected] and is governed by the Privacy Policy.

To the maximum extent permitted by law, we may suspend, restrict, or terminate an account, feature, or access to the Service at any time, with or without cause or advance notice. Without limiting that right, we may act for material breach, non-payment, fraud, security risk, unlawful use, harm to users or third parties, provider requirement, legal obligation, or conduct that threatens the Service. Urgent action may be taken without advance notice. Where applicable law requires notice, continued supply, a refund, or another remedy, we will provide it.

If access is terminated for your material breach, no refund is owed except where mandatory law requires one. Termination does not affect accrued rights, payment obligations, or provisions that by their nature should survive, including Sections 6 through 9 and 11 through 19.

16. Governing Law and Dispute Resolution

These Terms are governed by Czech law, subject to applicable European Union law and conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your habitual residence. You may bring proceedings in any court available to you under mandatory consumer-jurisdiction rules.

16.1 Informal notice

Before starting formal proceedings, you agree, to the maximum extent permitted by law, to send [email protected] a written description of the dispute, requested relief, and contact information, and to allow 60 days for a good-faith attempt to resolve it. This requirement does not prevent urgent interim relief, stop a statutory limitation period, restrict a regulator complaint, or limit a consumer's right to commence proceedings where mandatory law permits.

16.2 Consumer alternative dispute resolution

An EU consumer may seek out-of-court resolution through the Czech Trade Inspection Authority where it has jurisdiction:

Czech Trade Inspection Authority (Česká obchodní inspekce)

coi.gov.cz/information-about-adr

The former European Commission Online Dispute Resolution platform is no longer available.

17. Arbitration and Class-Action Waiver for Certain Non-EU Users

This Section applies only to users outside the European Union and European Economic Area, only where it is enforceable, and never to the extent it conflicts with mandatory consumer law.

17.1 Individual arbitration

After the informal process in Section 16, a dispute arising out of or relating to the Service or these Terms, including a dispute about their formation, validity, enforceability, interpretation, or scope, will be finally resolved by individual arbitration under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed under those Rules. The seat will be Prague, Czech Republic. The language will be English. Hearings may be conducted remotely where the arbitrator permits.

The arbitrator may award any individual remedy available under applicable law but may not alter these Terms or consolidate unrelated claims. Judgment on the award may be entered in a court with jurisdiction.

17.2 Class and representative proceedings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND URATEN WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, MASS, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. Claims must proceed individually. If this waiver is unenforceable for a particular claim, that claim will proceed in a competent court and the remaining claims will remain subject to arbitration where lawful.

17.3 Exceptions

Either party may seek urgent injunctive relief for actual or threatened misuse of intellectual property, unauthorised access, or security harm. Either party may also bring an eligible individual claim in small-claims court. Regulatory complaints and rights that cannot lawfully be arbitrated are excluded.

17.4 Opt-out

You may opt out of this Section by emailing [email protected] within 30 days after first accepting Version 2.0 of these Terms. Include the account email and a clear statement that you opt out of arbitration. Opting out affects only this Section.

18. Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. For material changes, we will provide the notice, consent, cancellation opportunity, or other protection required by law. We may use account email where reasonably available, but posting the revised Terms is the primary notice unless law requires another method.

Changes apply prospectively from their effective date. Continued use after that date constitutes acceptance to the extent permitted by law. If consent is legally required, continued use alone will not replace it. If you do not agree, stop using the Service and cancel any subscription before the revised Terms take effect.

19. General Provisions

19.1 Severability

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed to the minimum extent necessary. The remaining provisions remain effective.

19.2 No waiver

A failure or delay in enforcing a right is not a waiver. A waiver is effective only if made in writing by the party granting it and only for the specific instance stated.

19.3 Entire agreement and reliance

These Terms, the Privacy Policy, and purchase terms shown at Checkout constitute the entire agreement concerning the Service and supersede prior statements on the same subject. You acknowledge that you have not relied on a representation not expressly included in those materials, except where applicable law does not permit that exclusion.

19.4 Force majeure

To the maximum extent permitted by law, we are not liable for delay or failure caused by events beyond our reasonable control, including natural disaster, war, civil disturbance, government action, labour disruption, utility or internet failure, cyberattack, provider outage, epidemic, or failure of essential infrastructure. This does not remove mandatory rights or payment remedies.

19.5 No third-party beneficiaries

These Terms do not create enforceable rights for any third party except a party expressly entitled to rely on an indemnity, licence, or liability protection stated here.

19.6 Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer them in connection with a transfer of the Service, business, or substantially related assets, provided that mandatory rights are not materially reduced. Any other assignment is subject to applicable law.

19.7 Language

These Terms are drafted in English. An English version controls over a translation to the extent permitted by law. A mandatory local-language or consumer interpretation prevails where applicable law requires it.

19.8 Time limit for claims

To the maximum extent permitted by law, a claim relating to the Service or these Terms must be commenced within one year after it accrues or it is permanently barred. This does not shorten a non-waivable limitation period, including a mandatory consumer limitation period.

19.9 Government end users

The Service is commercial software developed at private expense and is not designed or offered for governmental, military, law-enforcement, high-risk, or public-decision use. A government user receives only the rights expressly granted in these Terms and may not use the Service to make decisions about another person.

19.10 Independent parties

Nothing creates a partnership, joint venture, employment, franchise, agency, fiduciary, or professional relationship. Neither party may bind the other except as expressly stated.

19.11 Headings and interpretation

Headings are for convenience and do not alter meaning. "Including" means "including without limitation." A rule construing ambiguity against the drafter does not apply to the extent that rule may lawfully be excluded.

19.12 Cumulative rights

Rights and remedies are cumulative unless these Terms or mandatory law expressly provide otherwise.

20. Contact

Legal, billing, withdrawal, and general enquiries: [email protected]

Privacy and data-protection enquiries: [email protected]

URATEN is based in the Czech Republic.